Frequently asked questions
HOW TO BUY?
How can I start business with VONLLY?
We offer several ways to collaborate with VONLLY:
Strategic Partnership: Purchase from VONLLY as a strategic partner, with pricing support based on sales performance.
Regular Customer: Purchase as a regular customer, with tiered pricing depending on the project size.
Referral Program: Introduce projects or retail orders and earn commissions
What are your main products?
We specialize in custom-designed aluminum-framed glass doors. Our offerings include aluminum doors or full-set wardrobes, cabinets, display cases, partitions etc. Our in-house design team collaborates closely with clients to transform their concepts into high-quality products.
How do I place an order?
Send detailed project drawings/layouts to VONLLY.
Receive a quotation within 3-7 days.
Sign the purchase order and make a 10% deposit payment.
Confirm 3D & 2D drawings.
Make a 40% production deposit.
Await production.
Pay the remaining 50% balance.
Arrange shipping and installation guidance.
Can I buy your products for my own house?
Absolutely! We cater to both large-scale projects and individual homeowners, so there's no minimum order quantity.
Can I purchase your products in bulk?
Certainly! We have extensive experience handling large-scale projects, such as apartments and hotels. Please share your project details with our team of experts. We offer comprehensive solutions tailored to your specific needs. VONLLY is eager to collaborate with you on your next project.
Do you offer customized design services?
Absolutely! Please provide us with your drawings, desired materials, and dimensions. Our design team will then create a personalized plan tailored to your specific needs. If you'd like, we can also send you images of our sample cabinets for inspiration.
What are your payment terms?
We typically accept wire transfers (T/T). A 50% deposit is required before production begins, and the remaining balance is due before shipment.
What pricing terms do you offer?
For orders that fill a 20ft container, we provide FOB pricing. For smaller orders, we offer EXW pricing.
Do I need to pay for your design service?
No, we don't charge for our design services. However, a deposit will be required before we begin the design process. This deposit will be applied towards the final cost of your project.
SHIPPING
What is your packaging? is it safe？
Our packaging ensures safe delivery. We use expert techniques and high-quality materials. For glass and countertops, we use sturdy cartons with wooden frames.
Can I manage the delivery and shipment process myself?
Yes, if you have experience in international import/export, you’re welcome to handle it directly. Alternatively, we can assist you. Here's an overview of our delivery process:
1.Factory to Port of Loading:
Customer: Provide destination port details and contact information.
VONLLY: Share product volume and weight with our Chinese forwarder.
Chinese Forwarder: Arrange shipping space, transportation to the port, and export customs clearance.
2.Ocean Shipping:
Chinese Forwarder: Monitor cargo and notify the customer of any issues.
VONLLY: Provide customs clearance information to the customer or local forwarder.
Customer: Confirm the estimated arrival time.
3.Arrival at Destination Port:
Local Forwarder: Manage import customs clearance and transportation to your location.
What is your typical production lead time?
Our production lead time varies based on the specific product and order quantity. However, most orders can be fulfilled within 18-30 business days after the purchase order is confirmed and a deposit is received. Exact delivery times will be outlined in the formal contract.
AFTER-SALE
What is the after-sales warranty process, and what information is required?
To initiate a warranty claim, please provide the following information:
Contract number
Detailed problem description
Photos of the issue
Relevant drawings or diagrams
Send this information to our after-sales support team at service@vonlly.com.
What is your product warranty period?
For detailed information on our warranty coverage, please visit our warranty page.
Do you offer installation service?
While we don't currently provide local installation services, we do offer comprehensive support to help you with the installation process. This includes detailed installation guidance and helpful DIY video tutorials.
Products
VONLLY
About
Aluminum home furnishing customization experts
LeiDian Industrial Park,Deqing, Huzhou, Zhejiang, China
+86 186 8898 5644
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